EXTREMELY URGENT: ELEVATED X MANDATORY CMS UPDATE NEEDED

Elevated X customers are being urged to complete a mandatory CMS update immediately. The update includes a new cross-platform video player to replace the previously licensed JW Media Player which will no longer function properly and must be replaced.

"This is a case of us making lemonade out of some very sour lemons,” said AJ Hall, Co-Founder of Elevated X. "Without warning, the company that owns JW Media Player (which Elevated X licensed beginning in 2008) decided to stop honoring its existing license agreements on a renewable basis. They are now trying to enforce a new licensing policy to require enterprise license holders to pay tens of thousands of dollars in additional fees. Rather than pass this cost onto customers, Elevated X has opted to integrate a new player and offer it to all customers as an upgrade instead. We  will provide free migration to the new player for all Elevated X customers who have not customized the code on pages that integrate with the video player."

According to Elevated X, JW Player will shut off their video player in 30 days, on or about October 15th 2015. 

"It is imperative that all Elevated X CMS customers submit a support ticket to us to update their CMS software immediately." said Hall.

Elevated X is ready to begin migrating all CMS software users to an open source video player immediately. “The new player looks great, uses HTML5 when possible and a Flash player fallback as well. It supports HLS adaptive bit-rate streaming for optimal playback, as well as FLV, MP4 and WMV.” Hall explained.

To avoid possible business interruption, it is extremely important that all Elevated X clients contact us to have their files updated immediately. We will undertake all of the necessary steps to provide service and support in a way that remains seamless, smooth and simple. We will also be reaching out to each customer directly to ensure that everyone is aware of this transition. In the end, the new player will be a great upgrade and the peace of mind it affords is an added bonus. Please submit a support ticket to http://support.elevatedx.com as soon as possible to complete this essential service update.